Terms & Conditions

1. Overview & Acceptance

Welcome to Wyshome. This website and our services are operated by Wyshome Technology Co., Ltd. ("Wyshome", "we", "us", "our").

By accessing or using our website (the "Site") and purchasing products from us, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your use of our Site and all products and services offered through it, including our smart gateways, smart switches, smart curtain systems, and sensor products.

Please read these Terms carefully before placing any order. If you do not agree to these Terms, you may not access or use the Site or purchase our products.
We reserve the right to update, modify, or replace any part of these Terms at any time. The latest version will always be posted on this page. Your continued use of the Site or placement of an order after any changes constitutes your acceptance of the revised Terms

2. Eligibility

To use our Site and place orders, you must:

Be at least 18 years old (or the legal age of majority in your jurisdiction);
Have the legal capacity to enter into a binding contract with us;
Use the Site in compliance with all applicable laws and regulations; and
Not be prohibited from accessing or using the Site by applicable law.

If you are accessing the Site on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Account Registration

To access certain features of our Site (such as order history, product registration, or smart home configuration), you may need to create a Wyshome account. When registering, you agree to:

Provide accurate, complete, and current information;
Maintain and promptly update your information as needed;
Keep your login credentials confidential;
Accept full responsibility for all activities conducted under your account; and
Notify us immediately if you suspect any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, incomplete, or in violation of these Terms.

4. Product Information & Availability

4.1 Product Descriptions

Wyshome is dedicated to research, design, and manufacturing excellence. We strive to ensure that all product descriptions, specifications, images, and other information displayed on our Site are accurate and up-to-date.

However, we cannot guarantee that all information is complete, error-free, or current. Product images and colors may vary slightly depending on your device display settings. Please always refer to the product packaging and manuals for the most accurate and complete information.

4.2 Availability & Specifications

We reserve the right to:

Change product specifications, features, or designs at any time without prior notice;
Discontinue any product or promotion at any time;
Limit the quantity of products available for purchase per order or per customer; and
Refuse or cancel orders at our sole discretion, including orders that appear to be placed by resellers, distributors, or for commercial resale purposes.

4.3 Smart Home Compatibility

While our products (gateways, switches, curtain systems, and sensors) are designed to work seamlessly within the Wyshome ecosystem, we do not guarantee interoperability with all third-party smart home systems or devices. Please check product specifications and compatibility information before purchasing.

5. Orders & Pricing

5.1 Contract Formation

All product listings, prices, and descriptions on our Site constitute an invitation to treat, not a binding offer. When you place an order, you are making an offer to purchase the selected products.

Your offer is accepted, and a contract is formed, when we confirm your order and dispatch the products. We reserve the right to cancel or reject any order at any time prior to dispatch, including due to pricing errors, product unavailability, or suspicion of fraudulent activity.

5.2 Pricing

All prices are displayed in the currency indicated on the Site and are subject to change without prior notice.

Despite our best efforts, pricing errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

5.3 Payment

You agree to provide current, complete, and accurate billing information for all purchases. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.