Shipping Policy
Wyshome – Shipping Policy
Last Updated: July 7, 2026
1. Overview
At Wyshome, we are committed to delivering your smart home products—from gateways and switches to curtain systems and sensors—safely, quickly, and reliably.
This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.
If you have any questions about shipping, please contact us at shipping@wyshome.com or through our customer support channels.
2. Order Processing Time
2.1 Processing Period
Once you place your order, we need time to verify payment, pick your items from our warehouse, and prepare them for shipment.
- Standard Processing Time: 1–3 business days (Monday to Friday, excluding public holidays).
- Peak Season / Promotional Periods: Processing may take 3–5 business days. We will notify you if we anticipate any significant delays.
2.2 Order Confirmation
You will receive an email confirming your order immediately after purchase. A second email with tracking information will be sent once your order has been dispatched.
2.3 Order Modifications
If you need to change your shipping address or other order details, please contact us as soon as possible at shipping@wyshome.com. We will do our best to accommodate changes before dispatch, but we cannot guarantee modifications once the order has been processed.
3. Shipping Methods & Delivery Times
We work with trusted carriers to offer multiple shipping options. Delivery times are estimated from the date of dispatch and vary by destination.
| Shipping Method | Estimated Delivery Time | Best For |
|---|---|---|
| Standard Shipping | 5–12 business days | Cost-effective delivery for most orders |
| Express Shipping | 2–5 business days | Urgent orders requiring faster delivery |
| Local / Domestic (where available) | 1–3 business days | Customers within our local region |
Please note:
- Delivery times are estimates only and not guaranteed. Actual delivery may vary due to factors beyond our control, such as carrier delays, customs clearance, weather conditions, or peak seasons.
- For remote or rural areas, delivery may take additional time. We recommend using Express Shipping for time-sensitive orders.
4. Shipping Costs
Shipping costs are calculated based on the following factors:
- Delivery destination;
- Selected shipping method;
- Total weight and dimensions of the package.
Exact shipping charges will be displayed at checkout before you confirm your order.
Free Shipping Offers:
From time to time, we may offer free standard shipping promotions. Any such offer will be clearly stated on our website and applied automatically at checkout when eligible.
5. International Shipping
We are proud to ship our smart home products to customers worldwide. When ordering internationally, please be aware of the following:
5.1 Customs, Duties & Taxes
- All international shipments are subject to customs clearance.
- Import duties, customs fees, and applicable taxes are not included in the product price or shipping cost you pay at checkout.
- These charges are the responsibility of the recipient and will be collected by the carrier or customs authority at the time of delivery.
- Wyshome is not responsible for any delays caused by customs processing, additional inspections, or import restrictions.
5.2 Prohibited or Restricted Items
Please check your local import regulations before placing an order. While our smart home products are generally allowed worldwide, some components or features (especially wireless/radio frequency devices) may be restricted in certain countries. Wyshome will not be liable for any confiscation, return, or disposal of products by customs authorities.
5.3 Shipping Address for International Orders
Please provide a complete and accurate shipping address, including:
- Recipient's full name
- Street address, building, floor, apartment number
- City, state/province, postal code
- Country
- Contact phone number (for carrier use)
We are not responsible for undelivered packages due to incorrect or incomplete address information provided by the customer.
6. Failed Delivery Attempts
Our carriers typically make multiple delivery attempts. However, if delivery fails after several attempts, or if the recipient refuses to accept the package, the order may be:
- Returned to our warehouse at the customer's expense; or
- Held at the local carrier's pickup point for collection.
In such cases, we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Lost, Damaged, or Delayed Shipments
7.1 Lost Shipments
If your package is marked as "delivered" by the carrier but you have not received it, please:
- Check with your neighbors, building management, or reception;
- Verify the delivery address in your order confirmation;
- Contact us within 7 days of the delivery date.
We will file a trace with the carrier. If the shipment is confirmed as lost, we will either resend your order or issue a full refund.
7.2 Damaged Goods
If your package arrives visibly damaged, please:
- Take clear photos of the exterior packaging and the damaged product(s);
- Do not discard any packaging materials;
- Contact us at returns@wyshome.com within 48 hours of receiving the order.
We will work with the carrier to file a claim and arrange a replacement or refund for you.
7.3 Significant Delays
While we strive to meet estimated delivery times, occasional delays may occur. If your order has not arrived within 10 business days beyond the estimated delivery window, please contact our support team and we will promptly investigate.
8. Multiple Shipments
If your order contains multiple items, we may choose to ship them in separate packages. This may occur when:
- Items are located in different warehouses;
- Certain items are backordered but we want to deliver available items sooner.
You will receive separate tracking information for each shipment. There will be no additional shipping charges for split shipments.
9. Pre-Orders & Backorders
For products that are on pre-order or temporarily out of stock:
- Your order will be shipped as soon as the product becomes available.
- Estimated shipping dates will be clearly indicated on the product page at the time of purchase.
- If delays occur, we will notify you via email and offer you the option to:
- Continue waiting for the product;
- Replace it with an alternative item;
- Cancel the order and receive a full refund.
10. Address Changes
If you need to change your shipping address after placing an order:
- Please contact us within 12 hours of placing the order.
- If the order has not yet been processed or dispatched, we will update your address free of charge.
- If the order has already been dispatched, we will attempt to request a delivery intercept from the carrier (subject to feasibility and additional costs). Please note we cannot guarantee the success of such requests.
11. Returns & Refunds Related to Shipping
If you wish to return a product for reasons unrelated to shipping damage (e.g., change of mind or compatibility issues), please refer to our Return & Refund Policy.
Return shipping costs are the responsibility of the customer unless:
- The item received was defective or incorrect;
- The item was damaged in transit.
For detailed instructions, please visit our Returns Policy page or contact service@wyshome.com.
12. Force Majeure
Wyshome shall not be held liable for any shipping delays, failures, or damages caused by events beyond our reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, storms, etc.);
- Labor strikes or industrial disputes;
- Government actions, customs holds, or import/export restrictions;
- Global pandemics or public health emergencies;
- Transportation network disruptions or carrier operational issues.
In such events, we will make reasonable efforts to inform you and to deliver your order as soon as practical after the disruption ends.
Thank you for choosing Wyshome. We look forward to powering your smart home experience!
